Privacy Policy & Terms and Conditions

Effective Date: June 10, 2026

Privacy Policy

Open Stockard Corporation ("Company," "we," "our," or "us"), a Monster Tree Service franchisee operating as Monster Tree Service of Northwest Houston, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, complete a contact form, communicate with us, or use our services.

Open Stockard Corporation is an independently owned and operated franchise. This Privacy Policy applies to information collected by our local business and does not govern the separate privacy practices of Monster Tree Service's national franchisor or other franchisees.

Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Property address
• Service request details
• Communication preferences
• Any additional information you voluntarily provide

We may also collect technical information such as:

• IP address
• Browser type
• Device information
• Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule appointments and estimates
• Provide tree services and customer support
• Send appointment reminders and service updates
• Send marketing communications (if consent is provided)
• Improve our website and customer experience
• Comply with legal obligations

SMS / Text Messaging Policy

By providing your phone number and opting in through our website or forms, you consent to receive text messages from Monster Tree Service of Northwest Houston regarding appointments, reminders, updates, promotions, and customer service communications.

SMS Terms

• Message frequency may vary
• Message and data rates may apply
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance
• Consent is not a condition of purchase

After sending "STOP," you will receive confirmation of your opt-out status and will no longer receive SMS messages unless you opt in again.

For assistance, contact us at: [email protected]

Sharing of Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information with:

• Service providers that assist in our business operations
• Customer relationship management (CRM) or communication platforms used for customer support
• Our franchisor, Monster Tree Service, where reasonably necessary to support franchise operations and brand standards
• Legal authorities when required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and analytics tools to improve functionality and understand how visitors use the site. You may disable cookies through your browser settings, though some features of the website may not function properly as a result.

Your Rights

Depending on applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information
• Opt out of marketing communications

To make a request, contact us using the information below. We will respond as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

Terms & Conditions

SMS / Text Messaging Program

These Terms & Conditions govern the SMS / text messaging program offered by Monster Tree Service of Northwest Houston. By providing your phone number and opting in, you agree to the terms below.

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy (see the Privacy Policy section above, or visit https://www.houstonmonstertree.com/privacy-policy).